Lynchburg Public Library

Library FAQ

Please note that, due to COVID-19 safety measures, some information (such as the number of available computers, quiet study room access, etc.) may not be currently applicable. Please see our updates (such as Library Reopening, COVID-19 Library Updates, and Curbside Pickup) or call us at (434) 455-6300 with specific questions.

Cards and accounts

Can I access my account from home?

Yes. You can access your account from any internet connection, be it desktop, phone, or tablet. Click here to log in. You'll need to enter your library card number (no spaces) and PIN (the last 4 digits of your phone number).

What is my PIN?

By default, your PIN is the last 4 digits of your phone number. If your PIN does not work, please call the Library at (434) 455-6336 to verify that your phone number is up to date in our records.

How can I change my PIN?

You can change your PIN in your account settings. Once you log into your account, click on Account Summary, then Library PIN. Enter your new PIN and then confirm your old PIN. Your new PIN can be any combination of letters, numbers or symbols up to 8 characters long. The system is not picky.

What is an EZ username and password?

An EZ username and password is an alternate login for your account. After you log in with your library card number and PIN, you can create an EZ username and password by clicking on Account Settings, then EZ Username. You can use anything for an EZ username — numbers, letters, symbols, or any combination of them. The system is not picky.

How many books/DVDs/audiobooks may I check out?

You may check out up to 99 regular fiction and nonfiction books. However, there is a checkout limit of 5 new books, 6 Adult DVDs, 6 Youth DVDs, 10 Adult audiobooks and 5 Youth audiobooks per card, per Library location.

How do I place a hold?

When you see an item you wish to place on hold from our catalog, look for the orange Place Hold button and click on it. If you are not already logged in, the system will ask for your Library card number and PIN. Then select which location you would like the item sent to. The default will be your home Library location.

How many holds can I have at once?

There is no limit on how many holds you can have placed at once. There is, however, a checkout limit of 5 new books, 6 Adult DVDs, 6 Youth DVDs, 10 audiobooks and 5 youth audiobooks per card, per Library location.

How will the Library contact me when my hold has arrived?

You will be notified by email or phone call. You may check with a Library staff member, or call (434) 455-6336, to check your contact status or to change it. If we have your email address on file, notifications will be sent via email by default. The emails will come from a batch router, so if you haven’t seen one, check your junk or spam folder for them.

Why was my hold canceled?

Arrived holds (items you placed on hold that are now ready for you) are kept on the holds shelf for one week. If the items are not picked up and checked out during this time frame, the holds expire. If you did not receive a notification when your hold(s) arrived, please check with the Library to make sure we have current contact info for your account--if you normally receive notifications via email, try checking your junk or spam folder first.

How long do items check out for?

New books and new audiobooks check out for 2 weeks. DVDs check out for 1 week. All other materials check out for 4 weeks.

Can I renew an item?

Yes, you can renew an item once per checkout, unless other patrons already have the same title on hold.

Why does my card expire?

Cards expire so we can check that we have your most up-to-date information. When you renew your card, we ask for your current address and phone number to be sure we know how to contact you for holds and other notifications.

My items are overdue. How much are the overdue fines?

Overdue fines for Adult materials, including books, audiobooks, and DVDs, are $0.15 per day. There are no overdue fines on Youth materials owned by the Lynchburg Public Library. (Long-lost and damaged item fees still apply, and will vary by item.)

Do I need a Library card to access a public computer?

No. At the Main Library, you may use your Library card to access a computer. If you do not have a Library card, you may get a guest pass at the Adult Services desk (to use an Adult PC) or the Youth Services desk (to use a Youth PC). At the Downtown Branch Library, you may sign up for a PC at the Circulation Desk.

Can I use my Lynchburg card at the Bedford and Campbell County Libraries?

Yes.

Can I use my Bedford, Campbell, or Amherst Library card here?

You may use your Bedford or Campbell County card here. If you only have an Amherst County card, you will need to sign up for a Lynchburg card at the Circulation desk. Lynchburg cards are free.

Can I return Bedford, Campbell, or Amherst County items here?

You can return Bedford and Campbell County items here. Amherst County items must be returned to an Amherst County Library.

Computers and other services

What is the WiFi password?

Both Library locations provide WiFi access, with no password required. At the Main Library, the networks are called Library Wireless1 and Library Wireless2. At the Downtown Branch Library, the network is called Public Library; you may also use the ColPublicAccess network there. WiFi printing is available at both locations.

Do you have a computer I can use? Can I print?

Both Library locations provide computers with Microsoft Office Suite (minus Access), access to the internet, and printing capability. Patrons can use a computer once per day for up to 90 minutes. Black and white prints cost $0.15 per page, and color prints are $0.50 per page. At the Main Library, Youth Services also has 4 public PCs for children 12 and under, 1 parent-friendly computer, and 4 early learning stations (non-internet computers with educational games).

Can I send a fax from the Library?

Yes. Faxes cost a flat rate of $1.00 per fax. We cannot receive faxes.

Do you have a copier? How much do copies cost?

Both locations have copiers. Copies cost $0.15 each. Double-sided copies and automatic feed are available at the Downtown Branch Library.

Do you have a scanner?

The Main Library provides scans at the Adult Services desk for $1.00 per scan. The Downtown Branch Library’s copier also scans documents, free of charge. Please bring a flash drive for saving your scan.

Do you have a quiet place to study?

The Main Library has one quiet study room. Occupancy is limited to two people. Reservations can be made up to one week ahead for the following calendar week. Walk-ins will be honored depending on the room availability.

Locations in the Library

Where is the Community Meeting Room?

The Community Meeting Room is in the back of the Main Library, behind the Youth department. When you enter the Library, turn left, go through the Youth department and look for the exit door on the green wall. There is also a separate entrance on the west side of the building. Look for the door with the blue awning.

Where is the book sale area?

At the Main Library, the Adult book sale area is next to the magazine and newspaper section. The Youth book sale shelf is in the yellow corner of Youth Services, near the board books. Occasionally, the donations room at the back of Adult Services will be open for book sale browsing. At the Downtown Branch Library, the book sale area is next to the copier.

How do I get to the Jones Memorial Library?

The Jones Memorial Library is the tenant on the second floor of the Lynchburg Public Library building, and has a separate entrance at the corner of Memorial Avenue and Lakeside Drive. Enter through the glass door there and take the elevator to the second floor.

Do you have a Little Free Library?

The LPL is responsible for three Little Free Libraries. One is located at Riverside Park, one at the Lynchburg Community Market, and one at the Ed Page entrance to the Blackwater Creek Trail.

  • Lynchburg Public Library
    2315 Memorial Ave
    Lynchburg VA 24501
    (434) 455-6300

  • Downtown Branch and Public Law Library
    900 Church St
    Lynchburg VA 24504
    (434) 455-3820

  • City of Lynchburg logo

This site is made possible by a grant from the U.S. Institute of Museum and Library Services. It is managed by the The Library of Virginia Library Development and Networking Division.